Mattioni Awarded Angie’s List 2011 Super Service Award

king — Thu, 02 Feb 2012 17:23:33 +0000

We are proud to announce that Mattioni has received the distinguished honor of being awarded the 2011 Super Service Award from the top service provider review site on the web, Angie’s List. This award recognizes a sustained level of excellence in service throughout the past year, reflected through consistently high grade values (Angie’s List uses a school-type grading system to rate businesses) and customer reviews. Only the top 5% of service providers on Angie’s List are eligible to be considered for this award, and even fewer actually receive it. The Super Service Award is Angie’s List’s highest honor, going to only the very top rated businesses of the year overall.
Angie’s List is a reputable and prestigious community site where users provide reviews of all types of service providers, from contractors to health care professionals. It is a fast-growing and important resource for people who are researching the quality of services in their area. Angie’s List prides itself on authenticity, security and fairness, allowing only paid subscribers to submit reviews (and only so often at that) in order to prevent spamming and skewed results. They discourage anonymity, and businesses cannot pay to achieve higher standing or remove negative reviews. It is well-managed community where people go to help each other get informed on major decisions, from home renovations to specialized health care needs.
To receive Angie’s List’s highest recognition of sustained outstanding service in the form of the Super Service 2011 Award is a trusted reflection of our commitment to serving our community according to the absolute highest standards in the areas of plumbing, heating, cooling and bathroom remodeling.

Maintaining Excellence

king — Mon, 23 Jan 2012 22:49:14 +0000

Our business relates to people’s homes. Beyond that fact, we specialize in the areas of people’s homes that provide essential comforts: bathrooms, plumbing and ventilation systems. Decisions that people make with respect to these areas are extremely important, and can be complex, sensitive and involved. This requires nothing less than the utmost care when it comes to customer service. That’s why we ensure that our staff receives training on a weekly basis. We strive to maintain only the highest standards of care when serving our customers.

In addition to maintaining a high degree of excellence in the customer service field, we ensure that our technicians also benefit from weekly training and education in order to provide our customers with the best technical service possible. In the highly specialized and technical area that our business is based on, keeping up with trends, codes and industry standards is of vital importance. This commitment to ongoing training enables us to maintain the high level of knowledge and expertise we are known for.

We know how important decisions regarding your home can be, especially when it comes to its plumbing and ventilation systems. After all, your health and that of your family depend on the proper functioning of these systems. That’s why we are committed to keeping our staff and technicians fully trained and up-to-date on a regular basis.

K Mason

king — Mon, 14 Nov 2011 17:17:54 +0000

“Just a note to tell you that we are pleased with the service we get from Mattioni Plumbing [and Heating]. The people are always pleasant, the price is right, and they always come as soon as possible.”

M Hanaway

king — Mon, 14 Nov 2011 17:16:54 +0000

“Before you came and looked at my situation, I thought it would be impossible to have radiators installed in my cramped quarters. Due to your skills this impossible job was done very professionally and I could not be more pleased.”

S Wylie

king — Mon, 14 Nov 2011 17:15:28 +0000

“We have really enjoyed our beautiful new bathroom. Of course, after dealing with Mattioni and Sons for over fifteen years, we knew yours would be quality work.” – J. & W. Kinsey
“Chuck, thank you so much for ‘going the extra mile’. I think you were Heaven sent!”

F & D. Sabo

king — Mon, 07 Nov 2011 20:57:13 +0000

“We wish to thank you for all your time and answers to our questions during our selection and decision to install gas logs. You were so helpful and [your employees] were so respectful as they entered our home to do the installation. We have really enjoyed the heat and atmosphere of our fireplace, [it's] much more efficient, clean and easy than wood.”
- F. & D. Sabo

Amy L Vasko & Dave Dunn

king — Mon, 07 Nov 2011 20:55:54 +0000

“Just wanted to take a moment to say thank you to you & to Wade for your superior service. His in home visit was outstanding as always. We appreciate the time he took to go over with you our extended warranty & I received your letter with all our information. We have followed up to put Mattioni as our service provider. We also signed up for the yearly service plan. Thank you so much for your attention to detail & customer focus. We are very happy to do business with your company.”
-Amy L Vasko & Dave Dunn